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How do I process a refund for a Customer? (CardConnect)

Learn how to process a refund through CardConnect

If a customer cancels an inspection, they may require a full or partial refund. Refunds are not processed in your Horizon account, but rather in your CardConnect account. To process a refund:

1) Login to https://www.cardpointe.com/

2) Select the reporting column

3) Search and select for transaction

4) Confirm transaction details

5) Click on refund icon & enter the amount and reason for refund.