What happens if I get a Failed Sync on Horizon Mobile?

In the event you receive a "Failed Sync" Error message in the Horizon Mobile app, follow these troubleshooting steps.

1. If you performed a "Pull Down" sync from the Home screen and you received a "Failed Sync" Error, perform a FULL SYNC from the Home Menu.

Classic Sync: FULL SYNC via Home Menu:

2. To do a FULL SYNC, select the burger menu button from the Home screen:

3. Select "FULL SYNC".

4. When the FULL SYNC is complete, you’ll see a message that says “Syncing Complete.”

If you still receive a "Failed Sync" error, contact support for immediate assistance.

Horizon Suppor Contact Informationt:

Phone: 1-866-303-7999 Option 2

Email: horizon.support@carsondunlop.com

Troubleshooting & FAQs

❓ How do you do a FULL SYNC on Horizon Mobile?
→ See tutorial: "How to Sync Your Data with Horizon Mobile?"

❓ Why is my new inspection not appearing after doing a full sync?
→ After you have already booked the inspection on the Horizon Web application, please ensure that from the work order, you select "Write Report" to move the inspection to "In progress" which will allow you to then move the inspection to the mobile app after doing a full sync.